Refunds & Cancellations Policy

1Refunds & Cancellations

At Invenix India Financial Technologies Pvt. Ltd., we aim to provide reliable partner registration, business support, consulting and related services. Since certain services involve administrative processing, verification, onboarding, professional assistance and third-party charges, our refund and cancellation policy is as follows.

2Cancellation Before Service Initiation

A cancellation request may be submitted before the requested service has been initiated.

Where no work, processing, verification or third-party service has commenced, the Company may consider the request for cancellation and refund after deducting any applicable payment gateway or transaction charges.

3Cancellation After Service Initiation

Once the service has been initiated, including document verification, application processing, partner onboarding, registration processing, professional consultation or other work associated with the selected service, cancellation may not be eligible for a refund.

4Non-Refundable Charges

The following charges may be non-refundable once incurred:

• Government or statutory fees
• Third-party service charges
• Payment gateway charges
• Professional/service processing charges
• Documentation or verification charges
• Any other actual expense incurred on behalf of the customer/partner

5Partner Registration / Associate Joining Fee

The Associate/Partner registration fee is applicable for onboarding and access to the partner program and related benefits.

Once partner onboarding, verification, training, account activation or other associated processes have commenced, the registration fee may be treated as non-refundable, except where the Company determines otherwise in accordance with applicable law and the specific circumstances of the case.

6Refund Eligibility

Where a refund is approved, the eligible amount will normally be processed to the original payment method used for the transaction.

The processing time may depend on the payment gateway, bank or financial institution involved.

7Service Delays

A delay caused by government departments, statutory authorities, banks, payment gateways, third-party platforms, technical issues, incomplete information, incorrect documents or circumstances beyond the Company's reasonable control will not automatically constitute grounds for a refund.

8Customer Responsibility

Customers and partners are responsible for providing accurate information and valid documents within the required timeframe.

Refund requests arising due to incorrect information, incomplete documentation, failure to provide required documents or failure to cooperate with the service process may not be eligible for a refund.

9How to Request a Refund or Cancellation

Refund or cancellation requests should be submitted through the official contact details provided on the website. The request should include:

• Name
• Registered mobile number
• Email address
• Transaction/order reference
• Date of payment
• Reason for cancellation/refund

The Company will review the request and communicate the decision after examining the relevant transaction and service status.

10Policy Changes

Invenix India Financial Technologies Pvt. Ltd. reserves the right to modify this Refunds & Cancellations Policy from time to time. Any updated policy will be published on this website with the revised effective date.

11Contact

For refund or cancellation-related queries, please contact us through the official contact details available on the website.